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Customer Service

Shipping & Delivery
All items purchased within Australia will be shipped within 5 days after confirmation of payment via Australia Post. International shipping may incur an extra shipping fee.
Privacy & Security
Your privacy and security of your private information is important to us. Therefore only basic information is stored in our database and all peyments are processed through Paypal to ensure it remains safe.
Returns & Replacements
All returns must be authorised by us and will not be automatically accepted. Return postage or shipping is your responsibility, so choose your items carefully. We try to give accurate information on the listed items to assist you in your purchase but we cannot be responsible if you just change your mind.
Ordering
Ordering an item can be completed as a guest or as a member with an account. Members get an automatic 10% discount on all purchases except for the Web Hosting service which is completed on a different website.
Payment, Pricing & Promotions
All pricing is constructed to give you the best possible prices and may be subject to special promotions from time to time. Payments are only accepted through Paypal to ensure the safety and security of your personal information.
Viewing Orders
Guest ordering is not saved for retrieval and cannot be viewed. Members can view their orders by logging into their account.
Updating Account Information
We ask you to keep your account information up to date to ensure smooth transactions.